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FAQ
Frequently Asked Questions
Welcome to Trendsy Code! Here are answers to some of our most frequently asked questions about our products, ordering, shipping, pick-up, reservations, and rewards.
PRODUCTS & AUTHENTICITY
Are your products authentic?
Yes. Trendsy Code is committed to offering authentic beauty, skincare, wellness, and personal care products sourced from trusted suppliers and brands.
We carry products from the Philippines, Korea, Thailand, Japan, China, Vietnam, and other countries.
Why does product packaging sometimes look different from the photos?
Brands may update their packaging, labels, ingredients, or designs without prior notice. Depending on available inventory, you may receive newer or older packaging of the same product.
Why are some products not always available?
Many of our products are imported and may have limited availability. Restocks depend on supplier inventory, international shipping, customs processing, and other factors outside our control.
Popular products may also sell out quickly.
ORDERING
Where can I place an order?
Orders can be placed through our official website:
Shopping through our website is the best way to view current inventory, pricing, and available products.
Can I order through social media or message Trendsy Code directly?
For regular in-stock purchases, we encourage customers to order directly through our website.
Certain pre-orders, reservations, giveaways, or special arrangements may be manually processed by Trendsy Code.
Do you offer bulk or reseller pricing?
Bulk or reseller pricing may be available for qualifying products and quantities.
Please note that purchases receiving bulk-order discounts or reseller pricing may not qualify for Loyalty Program points or rewards.
RESERVATIONS & PRE-ORDERS
Can I reserve an item?
Yes, reservations may be available for selected products.
Reservations are handled on a first come, first served basis. An item is not considered secured until the required payment or deposit has been received.
How much is required to reserve or pre-order an item?
A 50% down payment may be required to secure a reservation or pre-order.
Certain orders may require full payment, depending on the quantity, size, weight, product, or circumstances of the order.
Are reservation or pre-order deposits refundable?
Once a pre-order has been processed, the down payment is non-refundable, except where otherwise required by law.
Why is a pre-order price sometimes only an estimate?
For products we have never previously stocked, we may provide an estimated price before arrival.
The final selling price may depend on the supplier price, international shipping, import duties, surcharges, and other costs. The final price will be confirmed once the product arrives.
Can someone else purchase an item while I'm waiting to pay?
Yes. Because reservations are first come, first served, inventory remains available to other customers until the required payment has been received and the reservation is confirmed.
SHIPPING
What shipping carriers does Trendsy Code use?
Trendsy Code currently ships using UPS and FedEx.
How quickly will my order ship?
We work to process and ship orders as quickly as possible. Processing and delivery times may vary depending on order volume, business hours, holidays, carrier operations, weather, and other circumstances.
Why do you need my phone number for shipping?
A valid phone number may be required by the shipping carrier when creating a shipping label, particularly for FedEx shipments.
Please make sure your shipping information is complete and accurate before submitting your order.
What happens if my package is delayed?
Once a package has been accepted by the shipping carrier, delivery timelines are controlled by the carrier.
Estimated delivery dates are not guaranteed, and delays may occur due to weather, carrier operations, customs, holidays, or other circumstances outside Trendsy Code's control.
What if tracking says delivered but I can't find my package?
First, check around your delivery location, household members, neighbors, front desk, mailroom, parcel lockers, or property management.
If the package still cannot be located, contact the shipping carrier to request additional delivery information or documentation.
Trendsy Code will provide available supporting documentation when appropriate to assist with a carrier claim or investigation.
LOCAL PICK-UP
Do you offer local pick-up?
Yes. Local pick-up is available at our Lathrop, California location.
We also offer a San Jose, California pick-up option for qualifying orders.
When can I pick up my order?
Pick-up must be arranged according to the available pick-up schedule and store hours.
Please wait until your order has been confirmed as ready for pick-up before arriving.
How does San Jose pick-up work?
The current order deadline for San Jose pick-up is generally Tuesday at 4:00 PM.
Pick-up is typically available Friday through Sunday, although some weeks it may be available as early as Wednesday.
Availability may vary, so please follow the pick-up instructions provided with your order.
RETURNS, REFUNDS & EXCHANGES
Can I return or exchange a product?
Due to the nature of the products we sell, all sales are final. We generally do not accept returns, exchanges, or refunds except where required by law.
Please review your order carefully before completing your purchase.
What if I receive the wrong item or notice a problem?
Contact Trendsy Code immediately upon delivery and provide:
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Your order number
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Clear photos of the product
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Photos of the packaging
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A photo of the shipping label
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A description of the issue
Claims submitted after a significant delay may not be eligible for assistance.
What if my product is damaged during shipping?
Trendsy Code carefully inspects and packs products before shipment and may photograph orders prior to shipping.
If damage occurs after the package has been accepted by the carrier, we can provide available documentation to help you pursue a carrier claim when applicable.
LOYALTY PROGRAM
How do I earn Trendsy Code Loyalty Points?
Eligible customers may earn points from qualifying purchases made through www.trendsycode.com.
Rewards are generally earned through eligible self-service website transactions.
Do manually processed orders earn points?
Not necessarily.
Orders manually processed by Trendsy Code may not earn Loyalty Points unless otherwise stated, including certain reservations, pre-orders, giveaways, or other special transactions.
Do bulk or reseller orders earn points?
Purchases made using bulk-order discounts or reseller pricing do not qualify for Loyalty Program points or rewards.
Do Loyalty Points expire?
Yes.
Effective September 1, 2026, unused Loyalty Points expire after 60 days in accordance with the current Loyalty Program rules.
Can I combine all of my points to get one product?
Reward redemptions are subject to the requirements and restrictions assigned to each reward.
Having enough total points does not necessarily mean that multiple rewards or point balances can be combined toward a single product unless that redemption option is specifically offered.
DISCOUNTS & PROMOTIONS
Do you offer discount codes?
Trendsy Code keeps prices as competitive and accessible as possible, so a general discount code may not always be available.
We may offer special promotions, Loyalty Rewards, referral incentives, giveaways, or other offers from time to time.
Do you have a referral program?
Qualifying referral promotions may allow both the referring customer and the new customer to receive a benefit or discount.
Current terms may vary by promotion.
Do you have giveaways?
Yes! Trendsy Code may occasionally host giveaways through our website or social media channels.
Giveaways are promotional events and are not offered on a guaranteed or regular schedule.
PRODUCT REQUESTS & PASABUY
Can I request a product that Trendsy Code doesn't currently carry?
You are welcome to ask!
Depending on the brand, supplier, availability, and import requirements, we may be able to consider the product for a future restock, pre-order, or pasabuy.
Submitting a request does not guarantee that we will be able to obtain the product.
What is pasabuy?
Pasabuy allows customers to request certain products that Trendsy Code does not regularly keep in stock.
Availability, pricing, payment requirements, purchase limits, and estimated arrival times vary depending on the brand and supplier.
NEED MORE HELP?
Can't find the answer you're looking for?
Please contact Trendsy Code and we'll be happy to assist with questions about products, existing orders, reservations, pre-orders, shipping, or pick-up.
Policies, availability, pricing, promotions, and program terms are subject to change. For complete requirements, please refer to the applicable Trendsy Code policies and Terms & Conditions.